Privacy Policy

Who we are

Acme Painting & Decorating(“we”, “us”, “our”) is a painting and decorating business based at 1 Example Street, Sampletown VIC 3000. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information we collect

We only collect the information we need to provide you with a quote and carry out work. This typically includes:

• Your name, phone number and email address so we can respond to your enquiry.
• The property address or suburb where the work is to be done.
• Details about the job you describe — service type, property details, budget and timeline.
• Anything else you choose to tell us in a message or during a booking.

We do not collect payment-card details through this website. We use a privacy-respecting bot-protection check (Cloudflare Turnstile) on our quote form, which may process limited technical data to confirm you’re not a bot.

How we use your information

We use your information to:

• Prepare and send you a quote or estimate.
• Schedule and carry out an on-site visit or the work itself.
• Contact you about your enquiry, booking or project.
• Keep records and meet our legal and tax obligations.

We never sell your personal information, and we don’t use it for unrelated marketing without your consent.

Who we share it with

We share information only with trusted service providers that help us run the business, and only as far as they need it:

• Email delivery, so your enquiry reaches our inbox.
• Secure database hosting, so no enquiry is lost.
• Online booking, if you schedule an on-site estimate through our booking tool.
• Website analytics, which use aggregated, de-identified data to help us improve the site.

These providers are bound to protect your information and use it only for the services they provide to us. We may also disclose information where required by law.

How we protect and keep your information

We take reasonable steps to keep your information secure and to protect it from misuse, loss, and unauthorised access. We keep your information only for as long as we need it to provide our services and meet our legal obligations, after which we securely remove it.

Your rights

You can ask us to access or correct the personal information we hold about you, or to delete it where we’re not required to keep it. Just get in touch using the details below and we’ll respond promptly.

Contact us

If you have any questions about this policy or how we handle your information, contact us at:

• Phone: 0400 000 000
• Email: hello@example.com
• Address: 1 Example Street, Sampletown VIC 3000